Effective Date: 2025/06/06

At bcool.nz, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://bcool.nz.

1. Information We Collect

We collect information that helps us serve you better and operate our website effectively. This includes:

a. Personal Information

When you make a purchase, sign up for our newsletter, or contact us, we may collect:

• Name
• Email address
• Phone number
• Billing/shipping address
• Payment information (processed securely by Stripe our payment provider)

b. Non-Personal Information

Automatically collected data such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Time and date of visit

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Send transactional emails (order confirmations, shipping updates)
• Communicate promotional offers or updates (only with your consent)
• Improve website performance and user experience
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data with:

• Service providers (e.g. payment processors, shipping partners)
• Analytics providers (e.g. Google Analytics)
• Authorities when required by law

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Analyze site traffic
• Enable essential features (like shopping cart functionality)

You can disable cookies in your browser settings, but some parts of the site may not function properly.

5. Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under New Zealand’s Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us at [your email address].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies independently.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site after changes indicates your agreement to the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: orders@bcool.nz
Website: https://bcool.nz
Business Name: BCool